Refund policy
Returns
We want you to love your purchase.
If something isn’t right, you have 30 days from delivery to request a return.
Eligibility
Returned items must be:
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Unworn, unused, and in original condition
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With all tags and original packaging
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Accompanied by proof of purchase
Request a Return
To begin a return, contact:
support@ava-elle.com
If approved, you’ll receive a prepaid return label and simple instructions.
Please note: returns sent without prior approval will not be accepted.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately.
We’ll resolve it quickly and make it right.
Final Sale Items
The following items are not eligible for return:
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Sale items
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Gift cards
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Personal care items
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Custom or personalized products
Exchanges
To ensure the fastest service, we recommend placing a new order once your return is approved.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the transaction.
If you have not received your refund after 15 business days, contact:
support@ava-elle.com
